Subject: Re: PATCH: automatic fillin of version number on bug reports
From: Bryce Nesbitt (bryce@obviously.com)
Date: Sat Dec 29 2001 - 10:16:16 CST
Andrew Dunbar wrote:
>
> --- Bryce Nesbitt <bryce@obviously.com> wrote: >
> > I've looked into Bug Buddy, it's not appropriate.
> >
> > But the idea is sound. I would very much like to
> > see a CRASH
> > of AbiWord produce a box that allows a user to press
> > a SINGLE button
> > to submit a crash report. A "CRASH REPORT" would
> > contain nothing
> > but:
> > * Backtrace
> > * Version
> > * Date, time
> > * User comment of "what was I doing", optionally.
>
> I'd also think about adding an optional "attach file"
> field if this is appropriate.
Mabye Abi could write a .CRASHINFO file at crash time.
Next startup it would bring up a dialog offering the chance
to report the crash.
> > A tool would graph the crashes by method. If 70% of
> > user crashes
> > are in a particular method, guess where the
> > resources go?
> >
> >
> > --------
> >
> > This is totally different from the more subtle
> > process of filing
> > a "BUG REPORT" about a feature.
> >
> > -Bryce
> >
> >
> >
> > Alan Horkan wrote:
> > >
> > > i guess i need to explain myself better
> > >
> > > I use Netscape, and netscape uses a program called
> > talkback which when
> > > activated by a crash sends information back to
> > them. Bug buddy is
> > > somewhat like it. (talkback is propreitary i
> > think)
> > > I think there are people who could provide useful
> > information, but that
> > > just wont go the extra mile to fill out a bug
> > report.
> > > If perhaps abiword could output debugging
> > information to a logfile
> > > (not for the stable even numbered releases tho')
> > and the user send this in
> > > the information is crude, but given enough of it a
> > bug should become
> > > obvious. harnessing the power of many poor bug
> > reports is no replacement
> > > for one good thourough bug report but it would be
> > useful nonetheless.
> > >
> > > Basically much as i might like to i wont always be
> > using Linux (or Gnome
> > > for that matter) so bug-buddy is not a full
> > solution and even then
> > > im not sure it really provides enough useful
> > information and ends up being
> > > only as good as any other manual report to
> > bugzilla.
> > >
> > > So what im trying to get at is some sort of
> > intelligent way to sort the
> > > information, a better way to make use of
> > crap/vague/automated bug reports.
> > >
> > > Sorry, i have some vague ideas and im hoping some
> > one will help me tie
> > > them down and i can make something useful of them.
> > i should ask
> > > around on Mozilla and see what thoughts they have.
> > >
> > > Alan
> > >
> > > On 27 Dec 2001, Dom Lachowicz wrote:
> > >
> > > > > another thing im wondering about is will users
> > still have to subscibe to
> > > > > post a bug?
> > > >
> > > > I still want users to register in order to post
> > a bug. We need some
> > > > vital bits of info from them, such as their
> > email address in case we
> > > > need to get a document or better description of
> > the bug from them.
> > > >
> > > > Secondly, I do want *some* cost to filing a bug
> > in bugzilla. I'm
> > > > honestly quite tired of lame bugreports, having
> > to weed-out dups,
> > > > missing documents, poor descriptions of bugs/how
> > to reproduce bugs, and
> > > > the like. Already people get offended if I so
> > much as file one bug as a
> > > > duplicate of another! I get personal responses
> > and hate-mail back from
> > >
> > > I know what you mean, ive been on both sides of
> > this (although more often
> > > im the one who has just gotten a bug report
> > canned. searching mozillas
> > > bugzilla is not fun and not easy).
> > > i find if you make a short explanation of your
> > reasoning you are less
> > > likely to be flamed. Its annoying when you report
> > what you consider a
> > > very specific bug and it gets marked as a
> > duplicate of a very vague bug.
> > > Its also annoying that the information from a
> > duplicate report is wasted,
> > > rather than added to the bug it is reporting
> > >
> > > > people every otherday in response to a bugzilla
> > auto-generated email.
> > > > I'm afraid that by lowering the entrance
> > "penalty" I'd be getting even
> > > > more nuisances of this sort. I feel that by
> > making people register, it
> > > > shows that the reporter has at least some wits
> > about him/herself and
> > > > might be actually able to help us create a
> > better product. I'm worried
> > > > that by removing the registration, we'd be
> > opening floodgates for lousy
> > > > bug-report upon lousy bug-report.
> > >
> > > http://bugzilla.abisource.com
> > > http://abisource.com
> >
> > --
> > Hi! I'm a do-it-yourself virus... please delete 4
> > files at random
> > from your hard drive. Pass me on to all your
> > friends.
> >
>
> =====
> http://linguaphile.sourceforge.net http://www.abisource.com
>
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This archive was generated by hypermail 2b25 : Sat Dec 29 2001 - 10:18:22 CST