Subject: Re: PATCH: automatic fillin of version number on bug reports
From: Andrew Dunbar (hippietrail@yahoo.com)
Date: Sat Dec 29 2001 - 03:24:13 CST
--- Bryce Nesbitt <bryce@obviously.com> wrote: >
> I've looked into Bug Buddy, it's not appropriate.
>
> But the idea is sound. I would very much like to
> see a CRASH
> of AbiWord produce a box that allows a user to press
> a SINGLE button
> to submit a crash report. A "CRASH REPORT" would
> contain nothing
> but:
> * Backtrace
> * Version
> * Date, time
> * User comment of "what was I doing", optionally.
I'd also think about adding an optional "attach file"
field if this is appropriate.
> A tool would graph the crashes by method. If 70% of
> user crashes
> are in a particular method, guess where the
> resources go?
>
>
> --------
>
> This is totally different from the more subtle
> process of filing
> a "BUG REPORT" about a feature.
>
> -Bryce
>
>
>
> Alan Horkan wrote:
> >
> > i guess i need to explain myself better
> >
> > I use Netscape, and netscape uses a program called
> talkback which when
> > activated by a crash sends information back to
> them. Bug buddy is
> > somewhat like it. (talkback is propreitary i
> think)
> > I think there are people who could provide useful
> information, but that
> > just wont go the extra mile to fill out a bug
> report.
> > If perhaps abiword could output debugging
> information to a logfile
> > (not for the stable even numbered releases tho')
> and the user send this in
> > the information is crude, but given enough of it a
> bug should become
> > obvious. harnessing the power of many poor bug
> reports is no replacement
> > for one good thourough bug report but it would be
> useful nonetheless.
> >
> > Basically much as i might like to i wont always be
> using Linux (or Gnome
> > for that matter) so bug-buddy is not a full
> solution and even then
> > im not sure it really provides enough useful
> information and ends up being
> > only as good as any other manual report to
> bugzilla.
> >
> > So what im trying to get at is some sort of
> intelligent way to sort the
> > information, a better way to make use of
> crap/vague/automated bug reports.
> >
> > Sorry, i have some vague ideas and im hoping some
> one will help me tie
> > them down and i can make something useful of them.
> i should ask
> > around on Mozilla and see what thoughts they have.
> >
> > Alan
> >
> > On 27 Dec 2001, Dom Lachowicz wrote:
> >
> > > > another thing im wondering about is will users
> still have to subscibe to
> > > > post a bug?
> > >
> > > I still want users to register in order to post
> a bug. We need some
> > > vital bits of info from them, such as their
> email address in case we
> > > need to get a document or better description of
> the bug from them.
> > >
> > > Secondly, I do want *some* cost to filing a bug
> in bugzilla. I'm
> > > honestly quite tired of lame bugreports, having
> to weed-out dups,
> > > missing documents, poor descriptions of bugs/how
> to reproduce bugs, and
> > > the like. Already people get offended if I so
> much as file one bug as a
> > > duplicate of another! I get personal responses
> and hate-mail back from
> >
> > I know what you mean, ive been on both sides of
> this (although more often
> > im the one who has just gotten a bug report
> canned. searching mozillas
> > bugzilla is not fun and not easy).
> > i find if you make a short explanation of your
> reasoning you are less
> > likely to be flamed. Its annoying when you report
> what you consider a
> > very specific bug and it gets marked as a
> duplicate of a very vague bug.
> > Its also annoying that the information from a
> duplicate report is wasted,
> > rather than added to the bug it is reporting
> >
> > > people every otherday in response to a bugzilla
> auto-generated email.
> > > I'm afraid that by lowering the entrance
> "penalty" I'd be getting even
> > > more nuisances of this sort. I feel that by
> making people register, it
> > > shows that the reporter has at least some wits
> about him/herself and
> > > might be actually able to help us create a
> better product. I'm worried
> > > that by removing the registration, we'd be
> opening floodgates for lousy
> > > bug-report upon lousy bug-report.
> >
> > http://bugzilla.abisource.com
> > http://abisource.com
>
> --
> Hi! I'm a do-it-yourself virus... please delete 4
> files at random
> from your hard drive. Pass me on to all your
> friends.
>
=====
http://linguaphile.sourceforge.net http://www.abisource.com
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This archive was generated by hypermail 2b25 : Sat Dec 29 2001 - 03:24:14 CST